Here are 6 solutions to try out.
- Fully close the Evolutioner app. When an app gets stuck like that, it's best to "fully close" and then reopen it again. Here are the steps that explains how to do that from an iPhone. To "fully close" on an Android: Swipe up from the bottom, hold, then let go. Swipe up on the app. Once you've closed it, you can reopen the app.
- Restart the phone and try again.
- See if your device is not running low on storage. Please follow these instructions below depending on which device you're using. Android; iPhone
- Check to see if your phone’s software needs updating. You can update your phone's software to the latest version. Please follow these instructions below depending on which device you're using. Android; iPhone
- Uninstall and Reinstall the Evolutioner App. To do that, tap and hold on the app icon and select Uninstall. Once uninstalled, go the app store and reinstall again. Android; iPhone
- Try using the Web app instead. Here is the link to the Web app.